1. Introduction & Scope
Welcome to UAE-Mobi Digital FZ-LLC (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring you have a positive experience on our website, uae-mobi.com (the “Site”). This Privacy Policy applies to our Site and describes our practices regarding the collection, use, and disclosure of your personal data when you use our services to purchase digital prepaid recharge cards for Etisalat and Du. This policy complies with the UAE Data Protection Law (Federal Decree-Law No. 45 of 2021) and international standards such as the GDPR.
2. Data We Collect & How We Collect It
We only collect the data absolutely necessary to process your digital orders, prevent fraud, and comply with UAE financial regulations.
- Identity Data: Full name, IP address, and browser user agent.
- Contact Data: Your email address (mandatory for digital delivery) and phone number (for anti-fraud verification).
- Financial Data: We do NOT store complete credit card numbers. Your payment details are tokenized and processed securely by our PCI-DSS Level 1 compliant gateway (Stripe). We only retain the last 4 digits for receipt generation and customer support tracking.
- Transaction Data: Details about payments to and from you, purchase history, and timestamp logs of successful/failed code deliveries.
3. Purpose of Data Processing
We utilize your personal information to:
- Fulfill our contractual obligations to deliver your purchased digital recharge codes instantly via email.
- Provide post-purchase customer support and issue resolutions.
- Conduct strict anti-fraud checks to protect both our business and your payment instruments from unauthorized use (3D Secure).
- Maintain legal and accounting records as mandated by the UAE Federal Tax Authority (FTA).
4. Data Retention & Third-Party Sharing
We do not sell, rent, or trade your personal data. We share necessary data strictly with authorized service providers under NDA:
- Payment Processors: Stripe Inc. (Ireland/USA) for secure checkout handling.
- Telecommunication Partners: Etisalat and Du networks solely for the verification of code batches (no personal customer data is shared with them).
- Analytics: Google Analytics (anonymized IP tracking) to improve Website UI/UX.
Transaction records are retained for exactly five (5) years to comply with UAE corporate tax and accounting laws, after which they are securely purged from our active databases.
5. Your Rights & Contact Information
Under local and international data protection laws, you possess the right to access, rectify, erase (“right to be forgotten”), or restrict the processing of your personal data. To exercise any of these rights, or if you have questions regarding this Privacy Policy, please contact our Data Protection Officer (DPO) at:
Email: [email protected]
Mailing Address: UAE-Mobi Digital FZ-LLC, Office 301, Al Shafar Tower 1, Tecom, Dubai, UAE.
Please allow up to 14 business days for a complete response to data access requests.