Orders & Digital Delivery
Q: Are these real, physical plastic cards?
A: No. We sell 100% digital, electronic PIN codes. You will not receive anything in the mail. This guarantees immediate access to your recharge balance without waiting for a courier.
Q: How long does it take to receive my recharge code?
A: Delivery is instantaneous. The moment your payment clears our 3D Secure verification, the 14-16 digit PIN code is dispatched to the email address you provided at checkout. This typically takes less than 60 seconds.
Q: I paid, but I haven’t received the email. What should I do?
A: 99% of the time, the email has been routed to your Spam, Junk, or Promotions folder. Please check there immediately. If it’s still missing after 5 minutes, ensure the payment wasn’t declined by your bank, and then email [email protected] with your name so we can re-send it.
Payments & Security
Q: What payment methods do you accept?
A: We accept all major international and domestic Visa and Mastercard credit and debit cards. We do not accept PayPal, crypto, or Cash on Delivery.
Q: Is it safe to use my credit card on your site?
A: Absolutely. We do not store your credit card information. All transactions are securely encrypted (256-bit SSL) and processed directly by Stripe, a global leader in PCI-DSS Level 1 compliant payment processing. We also enforce 3D Secure (OTP) for fraud protection.
Q: Why was my card declined?
A: The most common reasons are: failing the 3D Secure SMS verification, insufficient funds, or your bank blocking the transaction as an anti-fraud measure. Please contact your bank to authorize the transaction and try again.
Products & Usage
Q: How do I redeem my Etisalat recharge code?
A: Simply dial *120*YOUR_CODE# from your Etisalat mobile phone and press call. Your balance will be updated instantly.
Q: How do I redeem my Du recharge code?
A: Dial *135*YOUR_CODE# from your Du mobile phone and press call.
Q: Can I use these codes outside of the UAE?
A: The codes themselves are only valid for UAE-registered Etisalat and Du SIM cards. However, you can purchase them from anywhere in the world and send the PIN to a friend or family member in the UAE to redeem.
Q: Can I get a refund if I bought the wrong network code?
A: No. Due to the digital nature of the codes, all sales are final upon delivery. We cannot refund or exchange codes once they are sent. Please carefully verify whether you need Etisalat or Du before completing your payment.