Contact Us

We are here to assist you 24/7.

Whether you need help with an order, have a question about our telecommunication products, or are experiencing technical difficulties, the UAE-Mobi support team is available around the clock. Since our products are digital, our support is agile, digital-first, and highly responsive.

Corporate Contacts & Response Times

For the fastest resolution, please contact the department most relevant to your inquiry. Please ensure you include your Order ID if you are contacting us regarding an existing purchase.

• Customer Support & Order Issues:
  Email: [email protected]
  Expected Response Time: Under 2 hours (24/7)
• Billing & Payment Disputes:
  Email: [email protected]
  Expected Response Time: 12-24 hours (Monday-Friday)
• Legal & Data Privacy (DPO):
  Email: [email protected]
  Expected Response Time: 2-3 business days

Physical Office Headquarters

While we do not operate a physical retail storefront and do not sell physical plastic cards to walk-in customers, our corporate operations are based strictly in Dubai. Please note that all support is handled digitally; the office address is strictly for corporate, legal, B2B, and postal correspondence.